Return & Refund Policy

Introduction

In this policy we set out details of the delivery, Return & Refund Policy methods, periods and charges that apply to orders for our products made through our website or by telephone or email.

This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

Minimum Delivery Order Value

We set our minimum order value for the delivery is £15. Less than £15 orders will not process at checkout.

Geographical limitations

We will usually be able to deliver to the following countries and territories: 3 miles radius of our R&S Convenience Store.

Delivery methods and periods

The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

·         We offer the customers to book our available delivery timeslots on our website. Customers can book their matching convenient timeslot to receive their delivery. We aim to deliver the goods on the selected timeslot. However, for unforeseen situations we can not deliver on time. We will contact you about the changes.

·         if your delivery address is in the local surrounding areas we are able to deliver to, you will be able to select a local delivery options, where you will be offered a timeslot

·         We will usually be able to deliver to the following countries and territories: 3 miles radius of our R&S Convenience Store.

·         The delivery periods set out in this policy are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

·         We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

Delivery charges

·         Local delivery (NE22 5, NE22 6, NE22 7 postcode addresses in Bedlington) a £1.99 charge is applicable.

·         Deliveries to Out of this areas will be charged at £5 for any value of the order.

·         Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

·         Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

·        You can find your delivery charge before your payment.

·         Once we received your order, as soon as possible our team will prepare and send your order for delivery. So, we are unable to refund your delivery charge for any reason after you place the order.

Receipt and signature

·         All deliveries must be received in person at the delivery address, and a signature must be provided.

·         Proof of age will be required for age-restricted products.

Delivery problems

·         If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

·         If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

·         An indicative list of the situations where a failure to deliver will be your fault is set out below:

1.      you provided the wrong address for delivery;

2.      there is a mistake in the address for delivery that was provided;

3.      the address for delivery is not reasonably accessible;

4.      the address for delivery cannot safely be accessed;

5.      if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

6.      if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Returns policy Introduction

·         We understand that from time to time you may wish to return a product to us.

·         We have created this policy to enable you to return products to us in appropriate circumstances.

·         This policy shall apply to all of our customers.

·         This policy shall apply to all orders submitted through our website.

·         This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

Return & Refund Policy

We request you to please check all the items when delivered. If you find any missing, wrong or damaged items, please return the same to the driver. The amount equivalent to the prices of those items will be refunded or items will be redelivered to you as agreed by the driver. We do not accept any returns after the driver left your premises.

Our details

1.      This website bedlington-basket.co.uk is owned and operated by AR BEST FOODS LTD trading as R&S Convenience Store.

2.      We are registered in ENGLAND under registration number 09856504.

3.      Our registered office and our principal place of business is at 104 FRONT STREET EAST, BEDLINGTON, NE22 5AE.

4.      You can contact us:

i.      by post, to the postal address given above;

ii.      by telephone, on the contact number published on our website; or

iii.      by email, using the email address published on our website.